1 Booking Confirmation

Your booking will be confirmed only after successful payment or advance payment confirmation.

2 Cancellation Policy

• Cancellation made 24 hours before check-in may be eligible for partial or full refund depending on the booking type.
• Cancellation made within 24 hours of check-in may not be eligible for refund.
• Same-day bookings are generally non-refundable.

3 Refund Processing Time

Approved refunds are usually processed within 5–7 business days through the original payment method.

4 Non-Refundable Situations

Refunds will not be provided in the following cases:

• Guest does not arrive for check-in (No Show)
• Early check-out after check-in
• Violation of property rules
• Incorrect booking details provided by guest

5 Hourly Stay Refunds

Hourly stay bookings are non-refundable once the booking time has started.

6 Payment Disputes

For any payment-related issues, guests can contact our support team through phone, WhatsApp, or Instagram DM for assistance.

7 Force Majeure

A2 Homestay shall not be responsible for refund delays or cancellations caused by natural disasters, government restrictions, transport issues, or other unavoidable circumstances.

8 Contact for Refund Support

For refund or cancellation support, please contact us directly through:

• WhatsApp
• Phone Call
• Instagram DM
• Website Contact Form